FAQs Please read through our most frequently asked questions. TRUST & TRUST-S Quick Start Guide Quick Start Guide 2022 Implementation Guide Who can take the TRUST & TRUST-S survey? TRUST is designed to measure trauma-informed practices of human service provider agencies, mental and healthcare organizations, and community-based organizations. It is strongly recommended that the survey be sent out to all staff in the organization or program including leadership, supervisors, managers, direct service staff, support staff, and office personnel. TRUST-S is designed for schools and school districts. Is there a cost to have a TRUST or TRUST-S account or to utilize the survey? There is no cost for organizations in New York State to have an account or take the survey. In addition, the reports generated from surveys are also free to view and download. For organizations and programs outside of New York State there is an annual fee based on your orgnanization's staff size. Please register an account for more information. Is there a limit to the number of people that can take the survey within my organization or program? No. Organizational or program administrators receive a unique link for their program(s) to send to their staff. This link allows an unlimited number of staff that are able to take the survey. How can I re-send a survey that has expired? From the dashboard, find the program name, and click on "View Survey" to the right of the program name. Once you are in the survey dashboard, you will need to select a new start date and a new end date. This will reactivate the same survey link and report to the same program you originally selected. The link will be active for the time you entered, with the maximum "live" time capped at one month. How often should I deploy the survey to staff within my program or organization? TRUST and TRUST-S is a point-in-time survey and can be deployed to staff before, during, or after any trauma-informed care initiative. We recommend the survey be administered to staff on an annual basis. What is the recommended time frame for the survey to be active? We recommend the survey be active from 2 weeks up to one month, this allows time for intended survey takers to complete the survey. Each survey cannot be active for more than one month to maintain the efficacy of the campaign. Please consider the timing of initiating a survey to make sure it does not conflict with other events (i.e., holidays, vacations, etc.) My organization is located outside of New York, can I still register for an account? Yes you can, for organizations and programs outside of New York State there is an annual fee based on your orgnanization's staff size. Please register an account for more information. Can I create an account if I am a staff member of an organization? No, only the organization’s admin or its authorized representative can create an account. If you are interested in utilizing TIC OSAT for your organization, please click here to send your organization/program admin a link to TRUST or TRUST-S tools. My organization completed the survey and need assistance with next steps. If you would like assistance in further understanding results from your report or would like information on how to implement trauma-informed care initiatives for your organization or program, please contact a Coordinated Care Services, Inc. (CCSI) team member at training@ccsi.org My organization only has one program, can the organizational admin and program admin be the same person? Yes. The organizational admin and program admin can be the same person. You will still have to create a program profile and at the bottom of the program profile form, you will include the same person’s contact details as the organization’s contact details. My program is small and has five or less staff. Can we still take the TRUST or TRUST-S survey? We do not suggest the TRUST or TRUST-S survey for 5 or less survey takers since the data may not be reliable. More than 5 surveys will ensure that survey results are robust and reliable. Video Tutorials How to run a Survey Report. How to Set Up a Program. Registering for an Account. Sending out a Survey. Understanding the Survey Report.